This policy outlines the official communication channels, response times, and what to expect when contacting Jay Kalyan Enterprise.
Official Communication Channel
The only official channel for inquiries, order issues, returns, and support is email:
jaykalyaanenterprise@gmail.com
We do not provide phone support at this time. Please rely on email for all communication to ensure proper tracking and response.
Response Time
- General inquiries: within 24 hours
- Order issues / returns: within 24–48 hours
- Weekends and holidays may have slightly longer response times
What to Include in Your Email
- Your full name
- Order reference number (if applicable, e.g. JKE123456)
- A clear description of your inquiry
- Photos for damaged or defective items
Tone & Conduct
We treat every customer with respect and expect the same in return. Abusive, threatening, or fraudulent communication may result in refusal of service.
Privacy
All communication is handled confidentially. Please refer to our Privacy Policy for more details on how we manage your information.
Store Visits
You may visit our store at: 124, Rajhans Stadium Plaza, Palanpur, Palanpur Canal Road, Near New L.P. Savani School, Surat, Gujarat 395009, India.